Terms & Conditions
We will always endeavour to dispatch your order, when requested, on the day you place your order – providing your order is received by 2.00 pm. Please note we do not offer a same day delivery service.
Security & Privacy
When making payment you will be transferred automatically to secure pages and your payments processed through our secure site to process your payment transaction safely and securely. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will mail you details of your order and confirmation details of payment. It is our policy not to sell or pass on any personal details.
All payments are processed by Paypal payment solution to ensure that you enjoy maximum security and peace of mind when making payment online.
All prices quoted include 20.00% VAT.
Payment will be processed at the time of order. The name and billing address given must be the same as the registered name and address of the cardholder. Failure to supply correct details may result in your order being delayed until you supply the correct details. In accordance with the standing Consumer Protection Distance Selling Regulations (2000) we will email you details of your order and confirmation details of payment. You will be emailed your order confirmation.
All orders received by 2.00 pm can if requested be dispatched same day. We do not dispatch goods on Saturday or Sunday. Please note – we do not offer a same day delivery service.
All UK deliveries are made by Royal Mail.
If we are delivering your order to a third party address (for a friend or relative) you must please ensure that you provide us with a full and accurate address including the correct postcode. We will not be liable for orders lost or delayed due to wrong or incomplete address details.
Delivery is deemed to have been made when delivered to the address provided.
If we are delivering to a business or institution address, delivery will be made to the address that you have selected Castle Hearing Ltd shall be deemed to have delivered your order to the intended recipient by delivering it to the reception area or post room of that address.
Please note that we are unable to deliver to an address containing a P.O. Box Number.
Should there not be someone in to accept delivery during working hours or if the courier considers that your order will not fit through the letter box a card will be left informing the recipient that they have tried to deliver. They will request that the recipient contacts their local sorting office to arrange collection or to re-deliver at a suitable date.
We accept no liability if delivery is not made due to the recipient not being available or due to the recipient failing to contact their local Royal Mail sorting office within a reasonable time to arrange collection or re-delivery.
If returning goods please obtain a proof of posting from your delivery service provider. Without this we cannot be responsible for any items that fail to reach us.
If you are in any way dissatisfied with our products or our service we will always do our best to ensure that we resolve the problem to your satisfaction.
You may return your items within seven working days from date of receiving it for a full refund. You will have to paid for your own return of delivery.
If our goods arrive damaged or faulty in any way please contact us before returning the goods either by email email@example.com or telephone: +44 1228 91 20 24
Tel: 0800 130 3675
UK Health Sales Ltd,
1A Irving Street,
Dumfries, DG1 1EL
Company Registration No: SC546661
VAT No: 261 3042 44